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NTC: 2,531 mobile phones lost in NCR in first half of 2014

September 23, 2014September 23, 2014 Carl Lamiel Leave a comment

The latest statistics from the National Telecommunications Commission (NTC) are out, and it revealed 2,531 mobile phones are lost in the National Capital Region during the first half of 2014, among others.

The data also detailed 967 text scams reported from January to June this year, as well as the number of telecom carrier complaints received by the commission in 2013.

NTC Statistics	Jan	Feb	Mar	Apr	May	Jun
Lost or Stolen Cellphones	462	422	411	402	409	423
Text scams received	112	124	140	229	196	166

Meanwhile, NTC cited slow and fluctuating internet connections, billing protests, and network promos plague most of the telecom network complaints they received from the public last year.

NTC Telecom Carrier complaints	2013
Intermittent and very poor Internet connection	919
Billing complaints	835
Network promo/ poor network service	566
Fair usage	378
Other complaints	259
Vanishing load	228
Blocking/Unblocking	117
Delayed text messages	72
Defective items	82
Text scams	94

[via]

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NTC: 2,531 mobile phones lost in NCR in first half of 2014

September 23, 2014September 23, 2014 Carl Lamiel Leave a comment

The data also detailed 967 text scams reported from January to June this year, as well as the number of telecom carrier complaints received by the commission in 2013.

NTC Statistics	Jan	Feb	Mar	Apr	May	Jun
Lost or Stolen Cellphones	462	422	411	402	409	423
Text scams received	112	124	140	229	196	166

Meanwhile, NTC cited slow and fluctuating internet connections, billing protests, and network promos plague most of the telecom network complaints they received from the public last year.

NTC Telecom Carrier complaints	2013
Intermittent and very poor Internet connection	919
Billing complaints	835
Network promo/ poor network service	566
Fair usage	378
Other complaints	259
Vanishing load	228
Blocking/Unblocking	117
Delayed text messages	72
Defective items	82
Text scams	94

[via]

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NTC bans two companies from sending spam messages, seeks to fine them

June 27, 2014June 27, 2014 Kevin Bruce Francisco Leave a comment

The NTC or National Telecommunications Commission has ordered health insurance Caritas Health Shield Inc. and training provider Center for Global Best Practices to stop bombarding Globe Telecom users with spam messages. This is due to the complaints filed by Globe itself regarding unsolicited text messages sent to its subscribers urging them to avail of the companies’ services.

“This NTC directive should provide some breathing space for Globe customers who constantly receive annoying spam messages,” said Froilan Castelo, General Counsel of Globe Telecom. “Globe will continue to exercise all legal means possible to ease the burden inflicted on our customers by companies that employ text spamming as a marketing strategy. Such companies should be forewarned that similar complaints will be filed against them unless they unilaterally stop sending annoying spam messages to our customers,” he added.

In addition, Globe wants both Caritas and CGBP to pay fines and penalties on top of permanently banning its agents from spamming their subscribers again.

Globe isn’t stopping there. They’re currently in the process of filing complaints against two more unnamed local business organizations that are reportedly sending promotional spams.

How their system works is they first send warnings to numbers reported of sending spam messages, while those confirmed get their numbers deactivated from the service.

Have you received such text messages? For Globe and Smart users, you can report these spammers by clicking through the link.

{Source}

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Why telcos should state minimum Internet speed on ads

June 11, 2014June 11, 2014 Kevin Bruce Francisco Leave a comment

We’re all so tired of telecommunication companies claiming that the Internet speed they provide can go “up to 5 Mbps” or “up to 10 Mbps” but in fact, that “up to” refers only to the wee hours of the night and not in the morning when most of us need it most. Couldn’t telcos just declare the normal speed they offer so no one gets confused and mislead?

That’s exactly what Senator Paolo Benigno “Bam” Aquino is working on regarding the slow and expensive Internet connection in the Philippines.

“We are pushing changes in advertising. It would be good for our consumers if what is communicated is clearer. Why can’t we just advertise the average speed? The one that I will get for 24 hours of the day rather than the one that I will get three or four hours of the day,” said Sen. Bam Aquino.

What the senator wants is clear and large fonts of the average minimum Internet speed to be printed on the telco’s advertisements so interested subscribers know what they should be expecting from the service right from the get-go.

This just makes sense so that we don’t feel somehow cheated and frustrated with the kind of connection these companies provide when we start using their services. It’s one thing to have slow Internet, but it’s another thing to have slow Internet after being promised otherwise.

{Source}

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NTC to penalize telcos for not meeting QoS standards

February 27, 2013February 27, 2013 Ronnie Bulaong Leave a comment

So it seems that the National Telecommunications Commission is really serious about bringing the Quality of Service of the two major telcos (Globe Telecom and Smart Communication) at par with their standards, or else they’ll face the wrath of Commissioner Gamaliel Cordoba and his troops.

celltower < Commissioner Cordoba said that they’re currently monitoring the two service providers’ first quarter performance and they plan to release the result come April. If one or both telcos failed to meet NTC’s standards, each company will be given sufficient time to explain to the commission why didn’t pass.

However, if the commission finds their excuse “not meritorious”, the telco will be prohibited from accepting new subscribers until they pull themselves together and meet the standards that NTC has set. Here are the Quality of Service standards that need to adhere to:

• Blocked Calls or Grade of Service – equivalent or less than 4%
• Dropped Call Rate – equivalent or less than 2%
• Average Signal Received Level – minimum acceptable Signal received is -85dBm
• Average Signal Quality – rated from 0 to 4, with the former being the highest
• Call Set-Up Time – less than 14 seconds

Now here’s how both telcos fared during the previous quarter (Q4 2012):

NTC Q4 2012 result

Both these telcos have their work cut out for them. But neither company seemed to be too worried about their upcoming result. In fact, both telcos are confident about their network and thinks that they should be able to meet the standards.

At the end of the day, it all boils down to getting our money’s worth. We liked how NTC is getting their hands dirty by making sure that these telcos are delivering the right service that’s due to their subscribers. We will update you guys once NTC unveils the Q1 results.

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