Globe customers can donate reward points to help fight COVID-19

Globe calls on its customers to support the frontliners fight against COVID-19 by donating their Globe Rewards points to the PGH Medical Foundation, Inc. (PGH-MFI).

One peso is equivalent to one Rewards point; Globe will then turn over 100% of the funds collected to provide the much-needed support for healthcare frontliners.

To date, Globe Rewards was able to accumulate PHP 22 million in funds which were used to obtain 8,333 sets of personal protective equipment and frontline supplies composed of caps, gowns, face masks, goggles, gloves, aprons, disinfectants, and thermoscanners. A portion of funds was also allocated for the assistance of 704 indigent cancer patients.


 

“Our medical system is in need of assistance, and Globe is doing its part to support the true heroes of this pandemic, and since we started this at the onset of the pandemic, we are extremely humbled to receive an overwhelming amount of support from our customers by donating their Globe Rewards points to this very important cause,” said Joey Kilayko, Head of Globe Rewards.

Globe subscribers can donate to PGH-MFI, INC by downloading and logging on to their Globe Rewards app. Under “donate” in the “all rewards” section on the app’s home page, subscribers are able to find the organizations as well as other causes.

As per Globe, the telco’s donate campaign via Globe Rewards targets to support different organizations that align with Globe’s purpose to achieve a Globe of Good. To read more about Globe Rewards supported organizations and causes, click here.

To know more about how you can help support Globe’s initiatives and its fight against COVID-19, visit the official Globe’s Facebook page.

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Harry Roque will not be short of horror stories about Globe and Smart

Rep. Harry Roque delivering privilege speech.

Rep. Harry Roque delivering privilege speech.

This is a most welcome congressional inquiry.

Kabayan Party-list Representative Harry L. Roque, in a resolution filed last week said, “The House of Representatives requests the major telecommunication providers, Smart Telecommunications and Globe Telecommunications, to explain why the Filipino people are not receiving the quality of service that they deserve and, to show cause why they should have the privilege to keep their franchises despite the same.”

Roque said Section 20 of Republic Act 7925 provides all telecommunication users the right to reliable services and conforming to minimum standards set by the National Telecommunications Commission, regular and accurate billing, and thorough and prompt investigations and actions upon complaints.

He reminded the telecom companies that they bound to comply with the provisions of general telecommunications and broadcast laws as provided by their franchises, as provided by Republic Act 7229 and Republic Act 7294, for Smart Communications Inc. and Globe Telecom Inc., respectively.

“Failure to comply with statutory obligations provided under one’s franchise is a ground for penalty, suspension, or removal of such franchise,” he warned.

Feona Imperial's woes with Globe

Feona Imperial’s woes with Globe

Roque said, however, that “common experience would reveal that the services provided by major telecommunication service providers have been below standard or inadequate, as evidenced by poor signal reception, frequently dropped calls, unexplained exorbitant bills, and sudden and abrupt disconnection of contract services.”

Roque will not run short of horror stories from both Globe and Smart subscribers.

Our colleague in VERA Files, Feona Imperial is a post-paid subscriber of Globe. She was so stressed out last week as she could not send text messages. Every time she sent a text message, it would as “Failed” message.

When she tried to call up the person she was contacting, she heard a recorded message that her outgoing service has been disabled. Two possible reasons were given: unpaid bill or she exceeded her credit limit. Both were untrue: she had no unpaid bill and she did not exceed her credit limit.

She posted a report in Twitter. Globe did not reply.

She posted another complaint in Facebook. And she was directed where to report her problem.

She dialled 211 and a pre-recorded message voice told her that she had been disconnected and for her to pay her bills. But the payment deadline was not due yet, how come her service was disconnected? Included in her bill was a P900 share-a-load which she never made.

The service officer apologized to her explaining that there was a system error.
Her line was reconnected but last Wednesday, the same thing happened. She dialled 211 and the same conversation with a service officer took place.

The service officer told her they cannot guarantee it will not happen again because they are beset by systems error.
Ganun lang?

My own Globe horror story started last February and is continuing, I don’t know until when.
I have no signal one I’m inside out house. I cannot send or receive messages and I cannot call. I have to go out of the house to the street to be able to use my cell phone.

Last February, I posted my complaint in Facebook and Twitter. A Globe public relations officer asked me what she can do for me and I replied, “I only need one thing from Globe: service that I’m paying for.”

Globe installed a booster in my house for free because I told them that I will not pay extra for them to give me service that should come with my subscription.

The relief was temporary because after about three months, the booster was no longer working.

Susan Abaya's woes 1

Susan Abaya’s woes 1

Susan Abaya complaint 2

Susan Abaya’s travails with Globe is worse.

Susan said, her two-year old complaint has not been answered by Globe. “Bakit 10 taon sinigil kami — naka tack in sa statements ng asawa ko — monthly recurring cost na wala naman celphone na gamit. Ngayon na naman ayaw putulin line ng anak ko na nasa US na pilit buwan- buwan bini-bill recurring fee kasi may outstanding bill daw.”

Globe adds more 700MHz cell sites across Metro Manila

Globe is aggressively rolling out 700MHz sites across the country with the main focus in the congested Metro Manila network. It has been almost 3 months since the telco first fired up its 700MHz spectrum.

700mhz-globe-map-2016

With reference to the image above, most of the major business districts and highly-populated areas in the Metro have already been covered by the prized spectrum. There are more than 150 sites that support 700MHz have been rolled out and most of them are in Metro Manila.

The company plans to activate more than 500 sites across the country by the end of the year. With the majority of the sites located in Metro Manila area, the telco could be able to cover most of the metropolitan district. With this, their subscribers should expect better mobile internet experience.

Following the acquisition of San Miguel’s BellTel assets, Globe will also deploy newer and better equipment to their radio base stations located in 95% of total municipalities and cities in the country. And, aside from the 700MHz band, the telco also gained additional allocations with the use of other frequencies like 1800, 2300, and 2600MHz.

Source

The post Globe adds more 700MHz cell sites across Metro Manila appeared first on YugaTech | Philippines Tech News & Reviews.

Globe adds more 700MHz cell sites across Metro Manila

Globe is aggressively rolling out 700MHz sites across the country with the main focus in the congested Metro Manila network. It has been almost 3 months since the telco first fired up its 700MHz spectrum.

700mhz-globe-map-2016

With reference to the image above, most of the major business districts and highly-populated areas in the Metro have already been covered by the prized spectrum. There are more than 150 sites that support 700MHz have been rolled out and most of them are in Metro Manila.

The company plans to activate more than 500 sites across the country by the end of the year. With the majority of the sites located in Metro Manila area, the telco could be able to cover most of the metropolitan district. With this, their subscribers should expect better mobile internet experience.

Following the acquisition of San Miguel’s BellTel assets, Globe will also deploy newer and better equipment to their radio base stations located in 95% of total municipalities and cities in the country. And, aside from the 700MHz band, the telco also gained additional allocations with the use of other frequencies like 1800, 2300, and 2600MHz.

Source

The post Globe adds more 700MHz cell sites across Metro Manila appeared first on YugaTech | Philippines Tech News & Reviews.

Globe Broadband offers revamped plans with faster speeds and more bundles

Yesterday, we shared with you a document showing Globe‘s upcoming offering for their home broadband services. Now, Globe has just shown their complete line up of new LTE, DSL, and Fibre broadband plans that have been upgraded to include more data allowance and a wider range of additional bundles you can avail.

globe-new-broadbandplans

The new plans with their corresponding speeds and allowances are:

  • 999 — 1Mbps | 20GB
  • 1099 — 2Mbps | 20GB
  • 1299 — 10Mbps | 50GB
  • 1599 (DSL) — 15Mbps | 150GB
  • 1599 (Fibre) — 20Mbps | 250GB
  • 1899 — 50Mbps | 300GB
  • 2499 — 100Mbps | 1TB
  • 4499 — 200Mbps | 1.5TB
  • 6999 — 500Mbps | 3TB
  • 9499 — 1Gbps | 6TB

All plans come with a free Wi-Fi modem. Also, Plan 1299 and up includes free landline and unlimited calls to Globe/TM plus HOOQ and Netflix for 6 months. An additional free Chromecast for those who will avail of Plan 1599 and up. Standard lock-in period of 24 months is applied and are subject to area availability.

Not only that, Globe has added an array of entertainment bundles for the plan making it a complete package for media consumption. You also have the option to add devices to the plan ranging from Smart TVs, speakers, consoles, and IP cameras.

globe-homebroadband-bundles

You may know more about the new broadbands offered by Globe on their page here and check out their offerings, bundles, and even apply for it if you’re interested.

UPDATE: (8/20/16 2:31PM) Additional info regarding contract and area availability.

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