Qatar Airways showcases its customer experience offering at the Global Aviation Festival

Qatar Airways joined executives from various airlines and airports around the world at the Global Aviation Festival, recently held in London, to showcase its end-to-end customer experience offering.

The event, hosted by Terrapinn, gathered leaders of global aviation companies to discuss key innovations and share ideas on how to boost profits and improve the overall customer experience.

Delegates visiting the event gained knowledge about the latest e-Commerce, customer experience and operational technology that assist airlines and airports in meeting the needs of travellers today, with more than 50 technical demonstrations from some of the leading travel technology companies on display over the two days.

Qatar Airways’ Senior Vice President Customer Experience, Mr. Rossen Dimitrov gave a presentation focusing on the emerging opportunities and challenges faced by the global aviation industry – presenting key innovations behind the design of customer experience across all touch points at Qatar Airways, and how the airline has taken a unique approach to creating a five-star end-to-end travel experience for its passengers.

“It was a highly interesting and informative experience that was thoroughly enjoyed by the team from Qatar Airways that attended the Global Aviation festival, said Mr. Dimitrov. “We are always looking at ways to better our award-winning customer experience and we look forward to implementing many new innovative ideas that are ultimately going to leave Qatar Airways’ passengers with even more positive experiences.”

Representatives in attendance at the Global Aviation Festival included guest speakers from a number of the airlines around the world. Each speaker highlighted important points on the future of air travel and the importance of enabling customers to stay connected via Wi-Fi connectivity on-board the aircraft for the duration of their journey, whether the traveller wants to catch up on e-mails, stream videos or update their blog live on-board the flight.

Qatar Airways wins two golds at the 2014 TravelPlus Awards

Qatar Airways received two Gold Awards for its luxurious new First and Business Class amenity kits at the 2014 TravelPlus Awards. The airline won gold for its exclusive Italian designer Giorgio Armani Fragrances & Beauty First Class Male amenity kit and the Business Class Middle East amenity kit.

Qatar Airways, which remains one of the select few carriers with a Skytrax five-star ranking for service excellence was the only airline to receive two Gold Awards at the event, emphasising the airline’s high quality service among several world-class airlines.

The event, at the Radisson Blu Hotel in Hamburg, Germany, took place during last week’s Aircraft Interiors Expo, which has firmly established itself as the leading event in the industry for showcasing the latest in aircraft interior design and products, and is now in its fifth year.

The Gold Awards were accepted by Rossen Dimitrov, Senior Vice President of Customer Experience at Qatar Airways, who said: “We are very proud that the jury has gold-certified two of our premium kits. This underlines our commitment to providing our passengers with the very best in order to make their individual journeys as pleasant as possible.”

Every element of the airline’s award-winning Giorgio Armani Fragrances & Beauty amenity kit has been given a signature touch. The exclusively designed kits supplied by Harmony, a gate group member, offer an unprecedented level of sophisticated luxury and comfort, ensuring passengers are kept refreshed and relaxed throughout their journey.

Featured within the kits are Giorgio Armani Fragrances & Beauty products from the mythic ‘Acqua di Gio’ and ‘Armani pour Homme’ together with Armani men skincare products, as well as eyeshades, socks and earplugs.

Assessment for the awards focused on the wishes and needs of travellers, with selection criteria adhering to trend, pleasure, luxury, usability and style, all from a traveller’s perspective. Focus groups of judges tested all the amenity kits on flights over the past 12 months.

Renowned for its signature five-star hospitality, Qatar Airways offers passengers an exceptional inflight experience. Awarded Best Business Class for two consecutive years by industry audit Skytrax, the airline provides a premium travel experience for passengers combined with supreme luxury and exceptional service.