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Medical Coding and Billing Workshop
Ms. Sheila Sanders-Dela Vega and Ms. Aubrey Marie Llamido recently completed the requirements for the Basic Training on Medical Coding and Medical Billing held at the Philippine Trade and Training Center in Pasay last February 10-16, 2010.
The training was conducted by Prof. Joselito Capili from California who is currently consulting for Medical Providers. The training was organized by the Medical Transcription Industry Association of the Philiipines, Inc. (MTIAPI).
Open Positions for Technical Writers
Farmout is looking for 10 Technical writers for a very prestigious client in the US. This is in line with our Code documentation project. The ideal candidates should :
1. Male or female, aged 18-40
2. IT background (programmer, developer in C++)
3. Willing to undergo drug check and background check
4. Willing to work any shifts in Dagupan
Expected hiring date: End of February. Interested parties please click here: Apply for Open Positions
Farmout Moves to New Office Location!
Farmout is now located at our new office location. Our new address is at 2/f East Gate Plaza, AB Fernandez Ave East, Dagupan City, Pangasinan, Philippines. See you there!
How to Respond to “Thank You”
We sometimes reflexively respond with “No problem” when a client or customer says “thank you” for a superior service. Jim Blasinggame, one of the world foremost experts on Small Business and Entreprenuership wrote an article that say this IS a problem. We should say “You are most welcome!” instead of “No problem”. (Or you can hit them with a referal request?)
The semantics involve might actually get people receiving the “No problem” reply to think that what they did caused a problem in the first place! Read more about the article here.
Farmout Attends 2nd NICP Summit
Mr Jun and Mark Martirez represented Farmout and Dagupan ICT council in the 2nd National Information and Communication Technology Confideration of the Philippines event held today at Clark Freeport, Philippines. The event will have Pres Gloria Macapagal Arroyo as the Guest of honor and speaker. Dagupan City’s Audio Visual Presentation materials were provided by the office of Ms Michelle Lioanag.
The summit is hosted by Metro Clark ICT council chaired by George Sorio Sr., Executive vice president of Cyber City.
Philippines Bags Offshoring Destination of the Year for 2009
London, United Kingdom – The Philippines was again awarded the Offshoring Destination of the Year Award for 2009 during the 6th annual National Outsourcing Association Awards held at the Park Plaza Riverbank Hotel in Central London last October 15, 2009. This award was also awarded to the Philippines in 2007, the last time the country was also nominated to the category.
The Philippines bested four other shortlisted countries namely; Egypt, Russia, Malaysia and Sri Lanka. The countries were adjudged based on criteria covering country advantages and appeal to UK companies, level of market penetration in the UK and the areas of outsourcing available in the country.
The nomination entry was submitted by the Business Processing Association of the Philippines on July 20, 2009 to convey that the Philippine IT‐BPO industry has achieved even greater heights since it won the same award in 2007. This bid of the Philippines to renew its title, reveals that the country’s IT‐BPO industry has been consistent with its remarkable growth amid the global financial crisis. The nomination of the Philippines by BPAP reflected the latest upbeat figures and milestones that Philippine Outsourcing and offshoring sector has registered. It also introduced new services as well as growing sectors that the Philippine Outsourcing industry now offers to the global market. The nomination of the Philippines was also made possible upon the recommendations of the Philippine Trade and Investment Center in London (PTIC), representative office of the Department of Trade and Industry (DTI). PTIC London also serves as the Commercial Section of the Philippine Embassy in the United Kingdom.
The National Outsourcing Association is the recognized industry association for the outsourcing industry in the United Kingdom. The award reaffirms the Philippines’ position as one of the world’s leading outsourcing destinations. Outsourcing and Offshoring remains among the top priority investment sectors being promoted by the Philippine Department of Industry and its UK Office, PTIC London. In a recently held Business Forum fully attended by some seventy C‐Level Executives and Managing Directors at the Intercontinental Hotel Park Lane in London, where Secretary Peter B. Favila delivered the keynote address, Outsourcing to the Philippines was among the three sectors featured and warmly welcomed by those who attended.
The Philippine outsourcing industry is now seen to expand the impressive range of services offered globally to include not only the traditional voice, IT and BPO services but also higher value services such as finance, accounting, artistic design, engineering and architectural services among many others.
Farmout Invests in Second Power Generator
Farmout is not taking any risk. Due to the recent prolonged power outage brought about by Typhoon Pepeng+San Roque releasing waters, Farmout has decided to order a 2nd Power Generator. This added investment will help power our operations despite prolonged calamities.
Things to Expect in a Flood
1. When the Flood comes, expect mobility to suffer.
To ensure the safety of your team, you should either let them go home earlier, or stay in at the center. Once the flooding hits, rising waters will prevent most vehicles from travelling the flooded roads. Expect staffing levels to be adversely affected.
2. Within 4 hours, expect power to be cut.
Power utilities will normally cut of power to minimize the risk of electrocution. Tune up and check up your generators before hand. Ensure that you have a steady supply of fuel that will last you as long as the floods. In our area, floods normally last up to 3 days. Dont expect your pantry’s microwave to work. Ensure that you have enough LPG (gasul) to ensure that you can boil water (for coffee) and cook food.
Local Radio stations will be off the air too. This further aggravates the situation as the main source of news and updates are now gone. Go to facebook and see what people are posting. This is now the secondary source of news for you.
3. Within 12 hours, expect communication to be cut.
This is about the longest time the backup power of cell sites and telco substations can last without power. Effectively, you will be cut off from your team. Either setup a radio system before hand, or best yet, have them at the center itself. Make sure you have provisions of water, and food for 1 week. In our area, the Globe Cell sites were the first to go. Thankfully, SMART cell sites were still up and running.
4. Your stakeholders will be alarmed. Your Clients, Principals, Partners all have a need to know your center’s status. Even if its bad news, tell them as it is. Your stakeholders can act on the information sooner and have more options available to them.
5. Cash. Keep Cash in hand for those emergency purchases. Don’t count on ATM or credit cards to tide you over. When the power goes down, so does the ATM networks! Your staff may need money on loan to tide them over the calamity too.
If you have more to add please feel free to comment.
40 Transcriptionists Needed
Farmout is inviting transcriptionists to join our team! We have a big project that will need to transcribe court recordings into microsoft word format. As such, medical background is not needed. College level, fast accurate touch typists and good team work are the abilities that we are looking for in the succesful applicant.
If you are interested, kindly clock on the link “Set Interview Date” to start the process! Hurry! The positions are open on a first come first served basis
Bad News from BPAP Survey
According to results of a survey conducted by the Business Processing Association of the Philippines (BPAP) and Outsource2Philippines (O2P), persistent negative publicity are exacting a toll on the country’s image, vis-à-vis foreign investors.
This perception is aggravated by the steady stream of surveys showing declines in the country’s competitiveness ranking.
The BPAP survey was conducted among BPO executives based in the Philippines.
Sept 7, 2009 Holiday Not for BPO
We would like to announce that the BPO industry is officially exempted from today’s declared non-working holiday. This came after a special meeting between Sec. Peter Favila and BPAP/SEIPI last Friday night.
Under Proclamation 1874-A, September 7,2009 was pronounced a non-working holiday as a day of National Prayer for and remembrance of the late Ka Erano Manalo, Executive Minister of the Iglesia ni Cristo with official exemption of the BPO and Electronics Sectors from the purview of this proclamation.
We are sending you the scanned copy of Proclamation 1874-B.
For the information and guidance of the membership.
Best regards,
Oscar R. Sanez
Call Center Trainor Position
Farmout has an open position for Call Center Trainor. The successful applicant will be part of a highly dynamic organization that employes state of the art technology to deliver courses and monitor student’s progress in the course. Our call center have consistently produced a lot of top notch agents that are immediately hired by other call centers.
Qualifications:
Must be a University graduate
Must have prior contact center experience
Must be willing to be flexible and adaptable
Job Responsibility:
Maintain the strict standards for delivering courses to students
Deliver high caliber graduates that are in demand by call centers
Coordinate with call center Team leads for feedback on placed graduates
If you are interested, kindly send an email to foci[at]pangasinan.com
Coaching Study by BlessingWhite
Source:http://www.blessingwhite.com/CC_report.asp
Key findings
Organizations and leaders worldwide are struggling to reap the rewards that coaching promises. Our findings paint a puzzling picture of good intentions, missed opportunities, and conflicting messages about the importance of coaching of employees by managers. We’re faced with a coaching conundrum.
Many organizations provide lip-service to the value that managers’ coaching activities have on the business, workforce engagement, and strategic talent management. Few have succeeded in creating cultures where coaching of employees is a regular, fully supported, and rewarded managerial practice.
Individual leaders appear to experience a similar disconnect between words and daily behaviors. Some are true believers in the power of coaching to drive team productivity, effectiveness, and engagement. They coach employees regardless of organizational mandates because it is simply their style of leadership. The majority of leaders appear to be caught up in a tug of war of competing priorities, well-meaning goals around coaching, and an ambivalent organizational culture. They like to coach, know they should, but don’t get around to doing it with any regularity.
This report presents the following disconnects:
Most managers love to coach, and most employees like to be coached.
BUT… Only 1 in 2 survey respondents in North America and Asia receive coaching
(even fewer in Europe).
Organizations, managers, and employees appear to believe in coaching’s contribution to their success.
BUT… Managers sheepishly admit they don’t spend enough time coaching.
The large majority of managers are expected to coach.
BUT… Only one-quarter have compensation tied to their coaching activities.
Managers who coach regularly describe tangible benefits (e.g., increased team productivity).
AND… Two-thirds of employees who receive coaching say it improved their satisfaction and performance.
BUT… Coaching is often described as an almost-altruistic behavior to support employee needs or a strategy for building a talent pipeline. It is seen as something to do in addition to managers’ daily work.
Managers worry about having all the answers.
BUT… Employees want to be stretched and want help sorting through problems. They don’t want advice.
Organizations and managers talk a lot about coaching skills and processes.
BUT… A trusting, supportive relationship appears to be the most important ingredient in effective coaching.
Call Center Team Building @ fontana
Catch our Call Center team’s ladies and gentlemen in our annual team building event. This event was held on August 23, 2009 at the Fontana in Angeles city.
International Outsourcing Summit
An International Outsourcing Summit is being organized by the BPAP (Business Processing Association of Philippines) on Oct 20-21, 2009 at the Sofitel Philippine Plaza.
To address the changing landscape of the BPO Industry brought about by the global economic crisis and other factors, the BPAP invites you to take part in an international conference …with global decision makers and fellow senior executives in the Philippines and around the world
For sponsorship opportunities visit www.internationaloutsourcingsummit.com or email Charmaine Tan at jcptan[at]teamasia.com
Tayug Job Fair with Sec Jun Esperon
FarmOut Central Intouch, Inc – Dagupan City’s premiere contact center, was very fortunate in joining the Jobs Fair held at the Tayug National High School, in tayug, Pangasinan last July 24, 2009. This was participated in by different companies representing various sectors and industries which were eyeing workforce to come from that area.
This was spearheaded by Secretary Hermogenes Cendana Esperon, Jr of the Presidential Management Staff in Malacanang. The event was swarmed by job seekers who were not only from Tayug, but also from various municipalities in the 6th District of Pangasinan. Close to seven hundred (700) hopefuls filled the auditorium of the said high school. FarmOut was able to eye on some potential call center agents from the area and is excited to accommodate their training to have them prepared for the challenges of call center work.
FarmOut was glad to see that a lot of the applicants preferred applying with us versus BPOs from farther locations. Our proximity to their hometown was a great factor. Some applicants were thankful also that FarmOut was able to bring the call center industry closer to home.
We are grateful for to Sec Jun Esperon for the invitation! Thank you, general!
FarmOut’s July Call Center Job Fair
FarmOut Central Intouch – Dagupan City’s premiere contact center, recently held a job fair attended by a great number of applicants last July 16, 2009. This was held at the Dagupan City Museum, Dagupan City Plaza. The great turnout is a good eveidence of the number of people venturing into the call center industry. They know that jobs in call centers are very rewarding and can provide them with really good compensation and benefits.
Now, they do not need to travel far to get into this kind of job. FarmOut Central is conveniently located in their home province. Imagine, this lessens the need for people to travel far just to get a good-paying job. Lesser number of families, too, that need to bear the distance of separation just because of work. FarmOut is honored in bringing jobs closer to the home.
- Overflowing number of applicants reached down to the stairs.
FarmOut Grad Gets It Right in a Snap!
There is nothing more important than getting something right. I have repeatedly been applying for various contact centers and have failed to get in at every attempt. It was getting so irritating and frustrating. There must be something wrong with what I was doing.
I was desperate. And in this desperation came the idea that maybe I needed something more to get me through. Then along came FarmOut with their offer of equipping me with the skills I would need to get the job I wanted. I enjoyed the training a lot! The people at FOCI Training Center are very supportive and gave me the knowledge to make up for my weaknesses. Most of all, their job application coaching was really very, very effective.
After my training, I immediately went back to the company that I have been trying to get in to. It was a snap! I got the job I wanted. Awesome! Thank you, FOCI!
RAMON MIGUEL CONCEPCION – Sitel, Baguio City